Privacy Policy

1. Introduction The Markham/Stouffville Crisis Pregnancy Centre/RISE Support Centre (RISE) is committed to protecting the privacy and personal information of its clients, donors, volunteers, and staff. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial laws.

2. Collection of Personal Information RISE collects personal information only for purposes that are reasonable and necessary to fulfill our mission. This may include:

• Contact information (e.g., name, address, phone number, email address).
• Financial information for processing donations.
• Information provided during counselling sessions or consultations.
• Volunteer application and screening information.

3. Use of Personal Information The personal information collected byRISE will be used for the following purposes:

• To provide services and support to clients.
• To process and acknowledge donations.
• To communicate with clients, donors, and volunteers about Centre updates, events, and opportunities.
• To comply with legal and regulatory requirements.

4. Disclosure of Personal Information RISE does not sell, trade, or rent personal information to third parties. Personal information may be shared with trusted third parties only when necessary to:

• Fulfill services requested by clients, donors, or volunteers.
• Process financial transactions, such as donations.
• Comply with legal obligations, such as responding to a court order or legal investigation.

5. Use of Third-Party SaaS Platforms MSCPC uses third-party Software-as-a-Service (SaaS) platforms to manage client and donor information. These platforms are selected to ensure robust security and compliance

with privacy standards. Your information may be stored and processed in Canada or any other country where RISE, its subsidiaries, affiliates or agents are located.

6. Protection of Personal Information RISE takes the protection of personal information seriously and implements appropriate physical, administrative, and technical safeguards to prevent unauthorized access, use, or disclosure. These measures include:

• Secure storage of physical and electronic records.
• Access controls and authentication protocols.
• Regular training of personnel on privacy policies and best practices.

7. Retention of Personal Information RISE retains personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. When personal information is no longer required, it is securely destroyed or anonymized.

8. No sharing of personal information RISE never sells, rents, leases, or exchanges your personal information with other organizations. RISE assures you that the identity of all who contact us through this website will be kept confidential. Use of personal information will be limited to the internal purposes of RISE and only to further the activities and purposes of the organization.

9. Access and Correction of Personal Information Individuals have the right to access their personal information held by RISE and to request corrections if the information is inaccurate or incomplete. To make an access or correction request, please contact RISE using the contact details below.

10. Questions or Concerns If you have any questions, concerns, or complaints about this Privacy Policy or RISE’s handling of personal information, please contact us:

RISE Support Centre (The Markham/Stouffville Crisis Pregnancy Centre Inc.) 6070 Highway #7 East, Markham, ON 905.472.4357 info@risesupportcentre.ca

Policy Updates RISE reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on our website and will indicate the date of the most recent revision.

Effective Date: December 2024